Help Center

I did not receive my report email

Check your Spam, Promotions, and All Mail folders. The email is sent from Veritas. If you still cannot find it, contact support through the contact form and include the email address used to generate the report.

My report link does not open

Your report is safely stored and waiting for you. Make sure you are opening the full link from the email — sometimes email clients shorten or wrap long links. If it still does not open, contact support and include the link if you have it.

I closed the page and lost my report link

No problem — your report remains securely stored. Check the email from Veritas sent to the address you used; it contains your private report link. If you cannot find it, contact support with the email address used, the report type, and the approximate time of purchase.

The PDF attachment is missing

Your report is delivered through a private online link and a PDF sent to your email. If the PDF is missing, first open the online report link from the email — your full report is there. Then contact support and include the report link, the report type, and the email address used, and we will look into the PDF.

My PDF looks incomplete or broken

Open the online report link first. If the online report looks complete but the PDF is incomplete, broken, or missing sections, contact support and include the report link. We will check the PDF version.

I entered the wrong email address

Contact support and include your name, the report type, the approximate generation time, and the correct email address. If you also entered incorrect birth data, let us know in the same message and we will explain your options.

Payment or billing issue

Contact support with the email used for payment, the report type, and a short description of the issue.

I paid, but my report was not generated

If your payment went through but no report or email appeared, contact support with the payment email, the report type, and the approximate payment time. We will check the delivery status for you.